RETURN & REFUND POLICY

🔄 Return & Refund Policy – One K

At One K, we value your satisfaction. If you’re not fully happy with your purchase, we’re here to help.

✅ Eligibility for Returns

You can return or exchange your item within 3 days of receiving your order if:

  • The item is unused and in its original packaging

  • All tags, stickers, and accessories are intact

  • The product is not damaged or worn

  • You have a valid reason (e.g. wrong item sent, defective product, etc.)

❌ Non-Returnable Items

Returns are not accepted for:

  • Used or damaged items

  • Custom or special edition watches

  • Clearance/sale items

  • Items returned after 3 days

💸 Refund Options

Once we receive and inspect your return:

  • You can choose between a refund, store credit, or exchange.

  • Refunds are processed via the original payment method (bank transfer, card, etc.).

  • Please allow 5–7 business days for the refund to appear.

🚚 Return Shipping

  • The buyer is responsible for return shipping costs (unless the item is faulty or wrong).

  • We recommend using a trackable shipping method.

📦 How to Request a Return

  1. Email us at support@onekstore.com or WhatsApp us at +92-332-4997875

  2. Include your order number, reason for return, and product photos (if needed)

  3. Wait for confirmation and return instructions from our team

🛠️ Warranty Claims

If your watch stops working due to a manufacturing defect, you may be eligible for a free repair or replacement under warranty. Please refer to our Warranty Policy.

We’re committed to making your shopping experience smooth and worry-free.
If you have any questions, don’t hesitate to contact us.